![]() I had seen the signs in the Hertz office at Logan Airport, Boston but declinned the offer to subscribe to Plate Pass (EzPass). I also got caught by Plate Pass in a Hertz rental vehicle in New England. remove the vehicle from your account and deal with service fees from PlatePass, rental car companies or other toll management vendors. ![]() leave the car registered to your account until the missed toll(s) can be processed as video tolls - and possibly get charged for more tolls incurred by the next user(s) of the car - orĢ. Why they can't check the vehicle registration AT THE TIME of the misread toll confounds me.įinal lesson: if you experience a misread toll with your I-PASS/EZPASS with a registered rental car you have two options:ġ. Since I removed the vehicle from my I-PASS account once I returned the car, this is what occurred. If the vehicle is not registered to the I-PASS account AT THAT TIME, a bill/violation will be sent to the owner of the car (in the case of a rental car company this would be the company or its toll management vendor). I'm posting this as a warning to anyone who might decide to use their own I-PASS/EZPASS transponder with a rental car.Ī representative of the Illinois Tollway has informed me that video tolling often takes place 7-10 days after the misread toll. This is clearly untrue, since even a correctly registered vehicle may be subject to billing by third party companies when a rental car is involved. In the case of an unsuccessful toll transaction using the I-PASS, an unregistered vehicle will be subject to toll violations and fines." You must register any vehicle using the transponder to the I-PASS account. "Can I use my I-PASS in multiple vehicles? In a rental car? The Illinois Tollway clearly states in the I-PASS FAQ: On top of it there's not a thing I can do about it. What upsets me most is that PlatePass obviously has an agreement in place with the Illinois Tollway that gives them billing priority over MY I-PASS account when it comes to video tolls. I have rented other vehicles from Hertz with a PlatePass transponder and I have simply kept the little box on the windshield closed to prevent it from being read. He said he had seen Hertz cars equipped with I-PASS/EZPASS transponders and, if that was the case, the terms were spelled out. Since I had tossed the rental agreement, I spoke with the rental office and was told by the branch manager that the agreement contains nothing about PlatePass. Instead I later received a charge from PlatePass on the credit card I used for the car rental for $10.80 (80 cents for the toll and a service fee of $2.50/day times 4 days - the full length of the rental). Since the car was properly registered, I expected the toll to show up later as a video toll (vToll) and that to be the end of story. The car I rented was not equipped with any other transponder and displayed no logos or information about any toll payment service.Īfter my trip was complete I noticed that all of the tolls registered correctly, save one near O'Hare. I brought my own I-PASS transponder along for the trip, and prior to entering Illinois, I properly mounted the transponder, went to the Tollway website, and registered the rental car to my I-PASS account. I recently rented a car from Hertz in Minnesota and drove through Chicago en route to Michigan. To report the scam, file a complaint at the Internet Crime Complaint Center at. Investigators said the scam artists are blindly sending the messages to emails. No customer information has been compromised, according to the tollway officials. ![]() "Double check it and make a phone call, and say, 'Did you send me this?'" Wagner said. "We don't send emails asking for your personal information," Rozek said.ĭrivers with any doubt over what they owe should visit a tollway customer service center, call the tollway or sign into an account online. The email, titled, "In arrears for driving on toll road" or "Payment for driving on toll road,"arrives on a bogus E-Z Pass letterhead This is a phishing scam," Illinois Tollway spokesman Dan Rozek said. "Some of our customers have gotten e mails with an E-Z Pass letterhead on it and the letter indicates they owe money on unpaid tolls. Illinois Tollway officials posted an alert on its website after several reports of fake emails and letters asking customers to pay up on delinquent tolls. She had seen a warning from the tollway about possible scams. "It was, 'You owe this and contact this.'" Illinois Tollway warns of fake emails, letters to drivers.ĬHICAGO (WLS) - Fake emails and letters are behind a scam targeting drivers who use I-PASS and E-Z Pass to get through Illinois Tollways. ![]()
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